Thanks for buying Runescape Items from our online store. Since game coin is totally virtual currency, so we don't issue refunds on service which means the deals is final. However, it's your responsibility to understand our policy before buying things from us. But unexpected thing does occur sometime given the features of virtual transaction. We deeply understand your concerns on online shopping and we guarantee the safety of your personal information from our store. Our customer service work around the block the offer you a better service!
Please read the following terms carefully before you place your order from here. It determines your rights and obligations with respect to your purchases. If you want to cancel a transaction, please contact our Live Chat and tell them the reason, we will refund you as soon as possible. And we will improve our service further according to the refund reason you told us. Please note that our FREE bonuses are not eligible for refund.
We divide our products into two kinds: Non-delivery and Partial-delivery products. We honor requests for the refund on the following reasons:
Non-delivery order can get a full refund without doubt. While partial-delivery depends on the percentage of completion. Non-delivery customer can cancel orders at any time. Partial-delivery customer can: 1. Cancel partly delivered orders. 2. Stop the delivery at any time.
Please be patient, refund will be processed as soon as possible. Considering our accountants aren't working 24 hours a day, so there might be different waiting time for refunds. You can get refund within 30 mins or a little longer. But we will get you a refund within 24-48 hours for sure.